How to Respond to Negative Reviews Online

How to Reply to Negative Reviews Online

Nothing can implode a new business owner’s mood more quickly than seeing a scathing negative review on a popular website like Yelp or Google. As a small business owner you want very badly to be liked, you try very diligently to be liked, but alas – something went awry with somebody and now the entire online community is exposed to the vitriolic opinion of the offended party. Now what? First of all – take a few deep breaths. Even the most beloved organizations in the world have their public detractors. You can even find negative online reviews of charities and treasured national monuments. (This is not an exaggeration for comedic effect – check out the 1-star reviews of the Grand … Read More

Best Website Designs for Small Business

best website designs for small business post

The web has taken giant strides forward in the relatively short time it’s been around. Geocities sites littered with animated gifs are (mostly) a thing of the past but let’s face it, there are still quite a few bad websites out there. Maybe they’re difficult to use, confusing, or just plain look bad. With a few considerations you can stand out from the crowd (in a good way) with a professional website. This is by no means an end all be all list, but my review of best website designs for small business will get you started on the right foot. Navigation One of the most important pieces of your website is the navigation. It is, after all, how users … Read More