Improve Your Contact Points

Mike Grill // October 18, 2017

If you want to get better at talking to people, look at how you speak to them currently. Go over your phone calls and your emails and, as best you can, your interactions with people. Become analytical about your interactions if you want to become better at interacting.

 

Improving Your Contact Points

Are your sales struggling, or are you losing customers, or are your customers unhappy, or is everything fine, but you don’t get good feedback from folks? If you are looking to improve any of these areas, then you must get analytic about your contact with other people. This might sound strange, but if you think about it like a head coach analyzing a game, it might make more sense. Basically, if you want to get better, you have to figure out where you are coming up short.

 

If you have employees, then you are going to want to look at their contact points, too. Maybe someone is making a fatal flaw, or isn’t aware of your full range of services, or they don’t think of themselves as a representative of the company. It might seem daunting, it might seem like a lot of work, but if this type of analysis gets you one more customer, or two more customers, or a permanent uptick in customers, then it is very worth it.

 

Getting Better at Networking

Networking can be the hardest to analyze, but if you stay on your toes and keep three things in mind, you can at least improve with every conversation you have. The three things to keep in mind:

  • How can I serve this person or their company?
  • Am I treating this person or their company with respect?
  • Did I do my best to make a good impression?

 

It really is as simple as that. Treating others with with respect means listening to them intently and not simply treating them like a sale or number. Service comes from a place of humility, it includes listening, but it also insinuates that you are not just looking for your own interests in the conversation. Making a good impression is automatic if you keep the first two things in mind, but you can always salvage a mistake in a conversation and turn a bad impression around.

Newsletter Sign-Up